Rock Cottage Gardens
Rock Cottage Gardens
Rock Cottage Gardens
Rock Cottage Gardens
Rock Cottage Gardens
Rock Cottage Gardens
Rock Cottage Gardens
Treats
Treats

Our Policies

Dear Guests:

Our policies are intended to ensure that everyone's visit is comfortable and without disruption or disappointment. Into my third year as an innkeeper, I have learned that certain policies are essential just to run the business smoothly and are not intended to be restrictive or imposing. Most of our policies are for you and some are for me as the innkeeper so that I can get everything done each day...including those unexpected "glitches" and unexpected repairs that occasionally happen.  We will endeavor to accommodate as many special requests as we can, however it may not always be feasible. For your information, I have provided the most important policies below:

Payment:

We take most major credit cards ( We no longer accept Discover due to the long processing times), debit cards or cash. A credit card must be used to secure your reservation, however we do not debit or charge your credit card until you physically arrive on property

Rates:

Are based on double occupancy -  a  2 night minimum is typically required for holiday  or special event weekends.  Our rooms have both king and queens size beds. We also have a small cot could be used for additional person or child at $25 per night to include the additional breakfast. Contact us about family lodging or family retreat holiday discounts for entire property bookings.  Midweek discount specials are available Tuesday – Thursday in the off season and we offer an everyday 15% discount for Active Military and US War Veterans.

Deposit:

A 50% cottage deposit will be charged to your credit card account at the time of the reservation for full site bookings. If cancelled within 72 hours of arrival, deposit is not refundable. For entire facility booking of all 5 cottages, cancellation must be at least 10 days prior to arrival or deposit will be forfeited. 

Housekeeping: We begin our housekeeping process immediately unpon check out to ensure all cottages are ready for 3 pm check in. At breakfast, we will ask each of you if you need any cottage refreshing (new towels, trash removal, fresh glasses, coffee/water replenishment, etc.) If you do not come to breakfast or we happen to miss you, we request that you let us know you want a refresh or put your "Please Service" door hanger on you outside door. We will not enter your cottage without your request unless there is an emergency situation or an electrical or plumbing issue to be addressed. 

Pets:

Small pets are allowed with prior approval; must be kenneled when guest is not present on property. There will be a $25 cleaning charge should we find the need to clean pet hair from our carpets or bedding or to remove the "doggie" smell from the cottage. Unfortunately, our cottages are not large enough to accommodate large dog kennels, therefore, with prior permission,  some large dogs may be acceptable. All large dogs staying without a kennel will require a minimumn $25 cleaning fee added to the visit (not per day)...this includes service dogs. We do not deny any breed of service dog, however there will be a cleaning fee applied. We appreciate your understanding, the cleaning costs of just one doggie incident can absorb any margin we have on our room rates.   

Check-In Time:

3:00 p.m. or after; please advise if very late night arrival is required.  Keys will be placed at cottage doors for arrivals after 9 pm 

Check-Out Time:

11:00 a.m. A one hour extended departure should be requested at the time of check in and will be accommodated if at all possible. However, if another guest is scheduled for arrival, we may not be able to accommodate late check out requests. 

Check-In Policies: Click here for details

Cancellation Policy:

If a cancellation notice is received 3 days or less prior to the arrival date, a 50% charge will be assessed. Group reservations for multiple cottages must be cancelled 10 days prior to arrival or deposit will be forfeited.

No Smoking: 

We are a no smoking facility, therefore smoking is only allowed outside in designated areas. Smoking inside the cottages will result in a $200 fumigation and extra dry cleaning fee for our bed linens. This if for the benefit and comfort of all of our guests.

 

Bed and Breakfast Etiquette

A Bed and Breakfast stay can be a very enjoyable experience, for both the guest and the innkeeper as long as everyone knows what to expect. The innkeeper wants to provide service above and beyond the ordinary hotel visit including exceptionally clean rooms, outstanding gourmet food and luxury amenities such as cozy plus bathrobes, high quality linens and bedding. Experienced B&B goers usually know the ropes, however some inn’s have different rules and policies, so don’t hesitate to ask. These guidelines are intended to be helpful and with the deepest respect for our guests comfort and for our desire to continue to keep down escalating costs and the price of comfortable night stay at a wonderful B&B!

Calling a Bed and Breakfast to inquire about services:

If you have never experienced a B&B inn and want to call about the services offered, it is often best to check out the website first to see if your questions can be answered from the website information first. Innkeepers are very short on time during the travel season, so doing a little research in advance will be much appreciated. However, if there is a desire to speak with the innkeeper directly, remember that morning calls during the breakfast service hour are probably the worst times to call, as are calls after 10 pm at night.  Innkeepers love talking about their inns, but would prefer that all inquiry calls typically be made after 10:30 am when breakfast service is completed and before 9 pm.  A B&B Inn is a very time consuming business and at times the innkeeper may be dealing with clogged plumbing, servicing rooms or providing support to a lodging guest. When you call and leave phone message, please be sure to leave a contact number and a brief message regarding your inquiry (lodging, wedding services, food selections, event ticketing, etc.) Once you get to your B&B destination, you’ll understand how precious the innkeeper’s time is during the day when guests are on property.

Arrival and Departure:

Inns will have specified check-in and check-out times. This allows time for the proper room/cottage turnover and essential sanitizing before the next guest arrives. If you are arriving early, please call the innkeeper first to inquire if your accommodations are ready early before showing up…likewise, if you will be arriving very late, please advise the innkeeper so that keys may be made available in a designated location for you. Most innkeepers rise very early in the morning, typically 5-5:30 am to begin the process of preparing a fresh gourmet breakfast and therefore need to retire at a reasonable hour at night.

Breakfast:

Most B&B’s have a specified time for breakfast to ensure that your meal is fresh and hot. If you are going to be late or have made other plans and will not be eating breakfast, please let your innkeeper know in advance. Gourmet meals take considerable time for preparation and it is very disappointing to through good expensive food in the trash.

Please come to the breakfast area dressed appropriately. Shoes and shirts are always required, please no pajamas in the dining room! It is not recommended to ask the innkeeper to move your place setting to another location, it is best to ask in advance if you would like to eat outside or in your room (if it is an inn policy) vs. a common dining room. It can be disruptive to the other guests if the innkeeper has to stop the meal service for the needs of one.

Guests are not allowed in the food preparation areas during cooking and preparation by the health inspector policies. While bed and breakfast owners love to engage in conversation with guests, hanging out in the kitchen is not helpful when the rush of plating breakfast is in progress.


Housekeeping:

The innkeeper will usually ask if you want your room serviced during your stay – typically rooms are freshened up while the guests are out for the day. Innkeepers respect your desire for privacy, so we are happy to hand you fresh towels or necessities following the breakfast service hour. Soiled towels and trash can be placed outside your door in bags provided by the innkeeper (please do not mix the two). If something has broken, please notify the innkeeper at the earliest convenience so repairs or replacements can be provided. Unless it is major problem, blocked plumbing or heating and cooling, it is appropriate to notify the innkeeper first thing in the morning.

Room Amenities

For folks that are experiencing their first B&B stay, you’ll find room amenities, luxuries, fine furnishings and other conveniences to make your stay more enjoyable.  Most inns provide complimentary waters or sodas in your room each day. Beyond the complimentary amenities in your room when you arrive, you should plan on bringing your own additional drinks, snacks or other special goodies since a bed and breakfast is not an “open pantry”.

Please treat the innkeeper’s possessions as if they belonged to your best friend. Do not move or rearrange furniture in the rooms or remove wall hangings in the rooms.

Do not use the towels for wiping up spills or cleaning personal items. Facial wipes are typically provided for make-up removal, bleaching will not take out waterproof mascara and some foundations.  

Noise:

Just as in your neighborhood at home, keeping noise and loud music down after 10 pm is expected at a bed and breakfast to respect the privacy and relaxation of your fellow guests. Please ask the innkeeper to address a noisy guest.

Parking:

The innkeeper will advise you of designated parking during your stay. Unless otherwise stated, please respect the parking needs of the other guests. If you need a cloth for cleaning something off your car, please ask the innkeeper for rags, do not use the lodging towels. These are very costly luxury towels for your indulging during your stay.

Tipping Etiquette:

In general, tipping etiquette dictates that business owners are not given tips.  If your room was comfortable and clean, it is appropriate to tip the housekeeping staff, especially if they are not part of the innkeeper’s family. Tip them as you would in a hotel, housekeeping, just like waitressing, is a minimum wage job dependent upon tips. If something has not been addressed or was missed by housekeeping, then tipping is not expected. Please notify the innkeeper at your earliest convenience or upon departure of the deficiency.

 

 

 

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