WELCOME TO OUR POLICY PAGE

We have basic policies to help us make everyone's stay enjoyable and safe.

If you have any questions that are not addressed here, please email or call for clarification.  info@rockcottagegardens.com

Privacy Policy

Our Policies

RESERVATION CANCELLATION POLICY

*Reservations made through our website must be cancelled by phone within 72 hours of check in to avoid any cancellation charges. Call us to postpone or reschedule your stay with no advance charging to your credit card. NO SHOWS will be charged the full amount for the first night. 


*Reservations for Wedding Packages, must be cancelled within 2 weeks prior to arrival to avoid cancellation charges and loss of deposit


*Reservations made through third party booking agencies such as Booking.com, TripAdvisor, BedandBreakfast.com, Expedia, etc must be cancelled through that 3rd party booking agency or service.  

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NO SMOKING ALLOWED

Absolutely NO SMOKING is allowed in any cottage at any time. A minimum cleaning fee of $250 will be applied to guest credit card. Smoking is allowed outside in public areas only. This includes e-cigs. As a small property, we do not have the option of moving incoming guests to alternate rooms if there is a lingering odor of smoke. 

PETS

With advance permission only, small hypoalergenic dogs up to 20 lbs only may be allowed with prior approval of the innkeeper. No other animals are allowed.  Dogs must be kept in travel kennels while unattended in cottage. The guest is responsible for any damage and extra cleaning from dog hair or other messes made and left in the cottage. Our cottages cannot accommodate larger kennels. We want all of our guests to feel safe and comfortable while visiting our inn.


BREAKFAST SERVICE OPTIONS

We love cooking and serving breakfast and cook something different everyday from scratch. We always try to accommodate or dietary requirements including gluten or dairy free, vegetarian or vegan and low sugar or salt diets. Please make us aware of any dietary restrictions prior to arrival so we can try to accommodate. 


Our full hot 3 course dining room breakfast service is offered between 8:30 - 9:00 AM each morning unless otherwise scheduled with the innkeeper. Seatings before 8 am or after 9:30 am requires advance arrangements due to schedule constraints of other guests, check out time, etc. By law, we can only keep prepared food held warm for a limited period of time before having to recook everything. If we cannot accommodate an early or late schedule, we offer a lower no breakfast rate so you can still enjoy the comfort and relaxation of a private bedroom cottage!

Continental breakfast services is typically delivered to the cottages between 8:00 am and 10:00 am. Your breakfast delivery scheduled will be set at check in arrival. 

Please come appropriately dressed to the dining room for the comfort of our other guests. Spa robes would be appreciated when we bring your continental breakfast to your door! 

CHECK IN / CHECK OUT TIMES

Check in times are normally between 3 pm - 8 pm. Early check in is only available by prior notice from the innkeeper.  Late check in after 8 PM can be scheduled in advance.

Check out time is firmly at 11 am daily unless the innkeeper has authorized an extended check out. Unauthorized late check out will be charged at $50 per hour. We have a very tight schedule with new guests arriving and require a minimum amount of time to clean, sanitize and ready the room for our next guest. 

*** Late check in after 8 pm is arranged in advance with the innkeeper. If your travel schedule has changed for unexpected circumstances, call the innkeeper for instructions for late / self check in procedures.

B&B Etiquette Notes

We want all of our guests to have a pleasant experience at our inn, everyone travels for different reasons. Most of our guests enjoy the privacy of their own bedroom cottage and the peaceful surroundings of our property and gardens. If this is your first stay in a B&B inn, it's a great way to meet new friends and learn about the area from our frequent travelers. Breakfast conversation is always fun and interesting. 

Please always be mindful of the other guests on property with the following:

* Each cottage has a dedicated parking spot, please park as not to block another guest

* Please do not smoke in front of another guests cottage

* Please dress appropriately 

* If you have been authorized to bring a small dog, please pick up afterwards so everyone can enjoy the gardens and grounds.

* Eureka Springs has a 10 pm noise ordinance, please respect the rest and relaxation of other guests

* Friends of guests not staying at the Rock Cottage Gardens are always allowed to visit and park on Eugenia St. Courtyard parking is for lodging guests only. No parties are allowed unless it is prearranged with the innkeeper via a wedding, anniversary or birthday package. 

* Questions are free, don't be afraid to ask!* 

Privacy Policy

 

Privacy Policy

Our Mission

At Rock Cottage Gardens, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Information Collection

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Rock Cottage Gardens. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Rock Cottage Gardens does not give or sell to anyone any information we collect on our site.

We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your harddrive that helps us provide our services. You are free to decline cookies if you choose too.

Security

At Rock Cottage Gardens, we take security seriously. When users make a reservation we use every precaution to safe guard it online and offline.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Policy Modifications

Rock Cottage Gardens may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.